IPTV BUD • Refunds

Refund Policy – IPTV BUD

We stand behind the quality of our service and we always try to fix issues quickly and fairly. If something isn’t working as expected, we’ll help you first — and if we can’t resolve it, we’ll handle your request professionally.

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Refund Rules (Clear & Simple)

Below is the official IPTV BUD refund policy, explained in a clear and easy way. Use the Quick Navigation to jump to any section.

Refund Policy (Full Details)

✅ Most refunds (when eligible) must be requested within 7 days of purchase. If a major technical issue makes the service unusable and we can’t fix it within 48 hours, you may qualify for a refund.

1) Refund Eligibility

We offer a 7-day refund policy for purchases. If you're not satisfied or you're facing issues that we cannot resolve, you can request a refund within 7 days of your purchase date.

Requests must be submitted within 7 days.
We may ask for details to understand the issue and speed up processing.
Our priority is always to fix the issue first.

2) How to Request a Refund

To request a refund, follow these steps:

Email us at Help@iptvbud.com
Subject line: “Request a Refund”
Include your Order ID + a short description of the issue

⚡ Faster processing tip: Include the app name (Smarters / TiviMate / IBO) + device type (Firestick / Android / Smart TV).

Quick email: Help@iptvbud.com

3) Conditions for Refunds

7-day rule: Refund requests are accepted within 7 days of purchase.
48-hour technical rule: If a technical issue makes the service unusable and we can't fix it within 48 hours, we may issue a full refund.
Card refunds timing: Card refunds may take 20 to 31 working days to appear, and sometimes up to 90 days depending on the payment provider.

⏳ Payment processing time depends on banks/providers. We can’t control their refund speed once the refund is approved.

4) Partial Refunds

After the first 7 days, full refunds are not normally available. In some cases, we may offer a partial refund based on the unused portion of your subscription.

Partial refunds (if approved) are evaluated case-by-case.

5) When Refunds Are NOT Eligible

Refunds may not be approved in these situations:

Setup problems: Issues caused by personal device configuration or setup mistakes (we can still help you fix it).
Temporary buffering/freezing: Often related to internet fluctuations, ISP limits, or short maintenance.
Single channel/server issues: If a specific channel has an issue, we work to fix it fast. If it lasts over 48 hours, we may compensate by refund or extending time (depending on the case).

✅ We always try to solve the issue first. Most problems are fixed quickly with the right settings or app choice.

6) Customer Support (We’re Here 24/7)

Need help before requesting a refund? Our support team is available 24/7 to fix buffering, login, and app setup issues.

Email: Help@iptvbud.com
Support page: Contact Us

✅ Most issues are resolved quickly when you tell us your device + IPTV app name.

✅ Buy with confidence — we aim to keep your experience smooth, stable, and fair. If anything goes wrong, we’ll either fix it or guide you to the right solution.

Refund Rules (Clear & Simple)

Refund Policy (Full Details)

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